Hausrack LLC.

TERMS OF SERVICEE

mail: biz@hausrack.com

Website: www.hausrack.com

AGREEMENT ACCORD

Welcome to the Hausrack LLC, website located at www.Hausrack.com (hereinafter “We”, “Us”, “Our”) and thank You (any visitor to Our web site) for considering Our products and services.

Upon registration, by checking the provided check box, You, hereby agree to the terms and conditions of this Terms of Service (hereinafter “Agreement”) which, along with the consideration of the mutual promises You and We make to each other, then becomes a binding contract between You and Us. Purchaser and Hausrack INC (www.Hausrack.com) enter the terms and conditions stated in this policy which supersedes all prior and contemporaneous communications, negotiations, representations, and agreements of purchaser and seller whether oral or written, with respect to the goods as well as the terms and conditions hereof.

ABOUT US

Hausrack is the exclusive manufacturer and distributor for Hausrack products. We specialize in wholesaling luxurious kitchen and bathroom products including bathroom vanities, faucets, storage/linen/medicine cabinets, mirrors, toilets, shower panels and a variety of other contemporary bathroom accessories, plus kitchen faucets sinks and variety of kitchen accessories. New models and products are added frequently so that we can offer the latest trends and styles in kitchen and bathroom design. We offer an incredible selection at the lowest prices! Also, the quality of our products and service is at the utmost importance. We work very closely with our dealers and distributors to build a solid foundation for years of successful business.

PAYMENT POLICY

Hausrack accepts all major credit cards; company checks or wire transfers. For prepaid dealers, all payments must be paid in full before any merchandise leaves our warehouse. All checks must be made out to “Hausrack”. Dealers who move larger volumes can also apply for payment terms. A credit application and references will be required. An agreement, supplied by the applying dealer, will also need to be signed by both parties. Please check with Hausrack for more details.

PACKAGING

All items are boxed with padding inside. Items are mounted onto custom skid to protect your valuable investment. All items are subject for quality inspection upon arrival into our warehouse.

ORDERING

Purchase orders are accepted via email or fax. If an item is in stock, the standard processing time is 1-3 business days. If an item is out of stock, we will notify you and give an estimated replenish date. Please note that all orders must be shipped out within 30 days from the date of invoice. Any order that is stored in our warehouse after the 30-day period will be charged a 10% storage fee. After 60 days the order will be cancelled. Email all orders to biz@Hausrack.com or fax to (***) ***-****

MAP POLICY

All Hausrack products that are advertised on an ecommerce website, newspaper ad, television commercial or any other form of advertisement must adhere to our MAP (Minimum Advertised Price) policy. Any violators of the MAP policy will be suspended and may lead to account closure.

SHIPPING POLICY

Once an order is processed, it is then shipped out via LTL (for large items) or FedEx/UPS (for smaller items). Prepaid freight charges will be added to your invoice. Dealers also have the option to use their own freight company, please make a notation on your Purchase order for this option. Prepaid LTL shipments are curbside delivery only, unless otherwise requested. Ship times vary upon final destination; however, the average transit time is 5-10 business days. Please contact Hausrack directly for all orders outside of the continental United States.

FORCE MAJEURE

Neither party shall be liable for delays or nonperformance of this Agreement caused by strike, weather conditions, fire, or accidents, nor shall either party be liable for delay or nonperformance caused by lack of availability of materials, fuel or utilities or for any other cause beyond its control.

RECEIVING SHIPMENT

If there is visible damage to your shipment, you will be required to inspect the package. Please make sure to note all damages on the Proof of Delivery receipt. If there are major visible damages, please refuse the entire shipment. If only a minor part is damaged, please accept and report all issues to Hausrack immediately. All damages must be reported within 48 hours of the delivery date. Failure to comply with these rules will disqualify customers from free replacement of parts.

RETURN POLICY

All returns require a Return Product Authorization (RPA) from our Customer Support Dept. No returns will be accepted without an RPA issued by Hausrack. To provide a refund or replacement, we need to fully inspect the unit. All returns must be initiated within 30 days of the delivery date and it is the dealer/customer’s responsibility to return all items in new condition, meaning undamaged original packaging with product manuals. Once the returned item is received and verified to be in “new” condition, a full refund will be issued, minus the original freight charges and a 15% restocking fee (if applicable). All returns must be received within 2 weeks of the RPA# issued date. Hausrack will not accept “Project Orders”, (customized or large orders) to be returned.

RETURNS MUST BE IN ITS ORIGINAL PACKAGING AND WELL PACKED FOR FREIGHT

Photos are required to be sent via email to: biz@Hausrack.com showing the item repacked is in good/original condition and freight ready before we authorize the return. We will review your claim and replace the merchandise if necessary. For minor damages such as, but not limited to paint level imperfection on the cabinet or small corner chip on the marble, we reserve the rights to provide material, credit. Rejection of delivery on this level of minor damages will result in automatic cancellation of the order and default into the ***return policy.

TOILET RETURNS

HAUSRACK will honor return or exchange for all factory damaged and defective Toilets. Any Toilets that are not installed are subject to inspection and full refund will be issued. HAUSRACK will not refund any Toilets that are returned without the original packaging (in original form) or installed.

PRODUCT OR PRICING INACCURACIES

While we take every precaution to ensure all products and pricing are correct on Our web site, mistakes (and/or updates) may occur. Should You find mistakes (and/or updates) lease contact Us at biz@Hausrack.com. Prices and the availability of products and Our services are subject to change without notice. Despite Our best efforts, we will, from time to time, make pricing mistakes. We will endeavor to promptly correct any mistakes as we become aware of them. We reserve the right to revoke any offer and/or correct any error at any time, including after an order has been submitted and even in the event of that, Your method of payment has been charged. Any disputes related to pricing will be resolved at Our sole and complete discretion.

DISCLAIMER

We are not responsible and/or liable for property damages during transit on customers’ pick-ups, and after installation/operation of the unit. We reserve the right not to serve. Please exercise best practice for the installation of the unit and check all connections for water leaks before normal operation as installation/item transit might adversely affect the integrity of included piping. Hausrack strongly recommends for professional installation. Make your purchase ahead of time to allow sufficient transit time and coverage in the case of any eventualities (i.e.: damaged item/ exchange). We are in no event liable or responsible for any injury, loss, damage, liability, debt, cost, expense, charge, or fee of whatever nature, incurred or suffered by purchaser, or any successor or customer of purchaser, whether direct or indirect, incidental, or consequential, or in any other manner, in connection with the purchase, use or any resale of the goods.

WARRANTY

All Hausrack products, with the exception of our faucets, carry a 2-year manufacturer’s limited warranty, which includes all bathroom vanities, sinks, storage/linen/medicine cabinets, mirrors, toilets, shower panels and bathroom accessories. If, under normal use and after proper installation by a licensed professional, a Hausrack product should ever have a manufacturer’s defect in materials or workmanship during the warranty period, Hausrack will provide FREE OF CHARGE the parts necessary to resolve the issue, including a full replacement of the product, if necessary, at the manufacturer’s discretion. A proof of purchase, such as a receipt from the original retailer, will be required for all warranty claims. Defects or damage caused by non-Hausrack parts will void this warranty. All Hausrack faucets come with a Limited Lifetime warranty, which covers the original consumer purchaser for as long as the original consumer purchaser owns their home, warranting that this faucet will be leak-free during normal use and all parts and finishes of same will be free from defects in material and manufacturing workmanship. All other purchasers for industrial, commercial, or business use are warranted for a period of five (5) years from the original date of purchase. This limited lifetime warranty is valid only for faucets purchased after June 1, 2022. All faucets purchased prior to June 1, 2022, will be covered under our previous three (3) year warranty. This warranty covers the replacement of all defective parts and finishes. However, damage due to installation error, product abuse or misuse, or use of cleaners containing abrasives, alcohol, or other organic solvents, whether performed by a contractor, service company, or yourself, are excluded from this warranty. Hausrack will not be responsible for labor charges and/or damage incurred in the installation, repair, or replacement of any Hausrack product.

Furthermore, the manufacturer shall not be responsible for any indirect, incidental, or consequential damages, losses, injury, or costs of any nature relating to the item. Except as provided by law, this warranty is in lieu of and excludes all other warranties, conditions, and guarantees, whether expressed or implied, statutory, or otherwise, including without restriction those of merchantability or of fitness for use. Depending on the jurisdiction, some states, provinces, and countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state, province to province, country to country. All Hausrack products are designed for indoor use only. Warranty is not transferable.

PARTS REQUESTS

In order to fulfill parts requests, photos of the damaged/defective part or item may be required. Photos are necessary to determine resolution, and more importantly, to file damage claims with the shipping company. If photos cannot be submitted for any reason, the damaged/defective part must be shipped to our warehouse, at the customer’s expense. The part will then be carefully inspected, and then necessary action will be taken based on the inspection, including full reimbursement of all expenses if necessary. Any issues with missing parts must be reported to Hausrack within 48 hours. All Hausrack parts orders carry a 90-day limited warranty.

DISPLAYING DEALER PROGRAM

Hausrack offers a display program to our dealers where any Hausrack item can be purchased for display purposes in your showroom at an additional discount off the regular wholesale price. Please note that the additional discount will be given AFTER pictures of the actual item(s) displayed in the showroom are submitted. If at least 3 vanities are purchased for display, you will then become a Displaying Dealer, which then your pricing will move to TIER4. Please check with your Hausrack rep for more information.

BRANDING

All authorized Hausrack dealers must advertise our products as “Hausrack”. Our model names and descriptions must also be used. Selling our products without our Hausrack name is prohibited.

PRIVACY

The privacy of our dealers and customers is very important to us. All online forms are securely encrypted to prevent security theft of personal information. We will not share this information with other marketing or 3rd party companies.

AGREEMENT UPDATES

This Agreement is effective as of January 01, 2022. We reserve the right to revise this policy from time to time without prior notice. You will be notified of any material changes in Our Terms of Service either by email or by a conspicuous posting on Our Web site.